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OPERATIONAL GOVERNANCE

Managed Lifecycle Support

Maintaining a digital asset is as critical as the build itself. Our support framework ensures your site remains technically superior, adapting to browser updates, security threats, and performance requirements in real-time.

  • Proactive Health Monitoring: We don't wait for things to break. Our engineers perform forensic core, plugin, and license audits to prevent technical debt before it impacts your traffic.
  • Adaptive Security Hardening: Continuous malware mitigation and firewall management. We shield your brand from 2026-grade vulnerabilities and automated exploitation attempts.
  • Engineering Priority: Gain direct access to our North West development team. No ticket queues or call centres - just rapid technical resolution and performance consulting.

MAINTENANCE STRATEGY

Support Tiered Architecture

Ongoing website support from Codeguys for businesses that need updates, monitoring, fixes, and hands-on technical input - with a clear level of support built into each tier.

Tier_01: Essential

Bronze

For brochure and low-maintenance websites

£59/mo
  • Monthly Core & Plugin Updates
  • Software Licence Management
  • 24/7 Uptime Monitoring
  • 30 Minutes Support Credit
Get Started

Tier_02: Growth

Silver

For active business websites and growing brands

£99/mo
  • Weekly Performance Audits
  • Bug Fixes & UX Improvements
  • Malware Monitoring & Mitigation
  • 60 Minutes Support Credit
Get Started

Tier_03: Premium

Gold

For high-traffic, ecommerce, and higher-demand websites

£159/mo
  • Priority Technical Support
  • Monthly Site Performance Reviews
  • Daily Monitoring & Hourly Backups
  • 2 Hours Support Credit
Get Started

Support plans are billed every 6 months. Monthly figures shown are equivalent monthly rates for comparison.

Support credit is a monthly developer time allocation for minor content amendments, technical fixes, and minor front-end improvements to the existing website.

New page builds, blog population, larger content updates, major design changes, and more complex development work may be quoted separately where needed.

* All tiers exclude VAT.

GRANULAR COMPARISON

Support Specifications

A clearer breakdown of what is included in each Codeguys support tier, from routine upkeep through to higher-touch technical support.

Included Bronze Silver Gold
Update Schedule Monthly Weekly Priority / Higher Frequency
Performance Reviews Basic Weekly Audits Monthly Reviews
Bug Fixes & Minor Improvements Limited Included Priority
Security Response Essential Active Priority
Support Priority Standard Enhanced Priority
Review Cycle — Annual Quarterly
Monthly Support Credit 30 Minutes 60 Minutes 2 Hours

EMERGENCY SUPPORT

Need urgent help outside routine maintenance?

For critical failures or urgent technical problems, Codeguys can also provide rapid-response support alongside your ongoing maintenance plan.

Priority investigation for live site issues
Support for outages, bugs, and urgent breakages
Available for WordPress, WooCommerce, and bespoke systems
Quoted separately where outside support scope
Get Emergency Support

Support plans are billed every 6 months. Monthly figures shown elsewhere are equivalent monthly rates for comparison.

Support credit covers minor amendments and technical maintenance to the existing website. New pages, blog uploads, larger content updates, major design changes, and more complex development work may be quoted separately.

AD HOC DEVELOPMENT

Need Something Outside Your Plan?

Support plans are designed for ongoing maintenance, technical upkeep, and smaller improvements. For work outside the agreed scope, Codeguys also offers bespoke development and technical support on an ad hoc basis.

£89 + VAT per hour

Ideal for bespoke WordPress work, PHP development, integrations, technical troubleshooting, WooCommerce fixes, layout adjustments, and one-off implementation tasks not covered by your support allowance.

WordPress and WooCommerce development
Custom PHP and integration work
Technical fixes and problem-solving
One-off changes outside monthly support scope

A minimum charge of 1 hour applies. Larger or clearly defined tasks are quoted separately where scope allows.

Discuss Bespoke Work

SUPPORT PLAN FAQ

Frequently Asked
Questions

We believe in complete transparency. Here is how we maintain, secure, and optimise your digital presence.

Support time is the monthly block of developer time included in your plan. You can use it for content changes (not additions), fixing bugs, updating plugins - it is not for redesign work. Any unused time does not roll over to the next month.

If you regularly use your full allowance, we’ll either recommend moving up to the next plan or agree an hourly rate for any extra time. We always flag this in advance so you stay in control of costs.

No - our support plans focus on maintenance and support. We can host your site on our managed hosting or work with your existing host – we’ll confirm the best setup and any hosting costs with you when we start.

WordPress is our most common platform, but we also support custom PHP builds and some other CMS platforms on a case-by-case basis. If you’re unsure, just send us your URL and we’ll let you know what’s possible.

Yes. You can move between Bronze, Silver and Gold if your needs change, or cancel with notice if you no longer need ongoing support. We keep everything simple and transparent – no long-term lock-ins.
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